Mweb are theives

Order x*** 40 days with no refund in my account. you had no problem debiting the R 799 from my account before doing a credit vettting and now it's 40 days later with no refund on the 14th Danielle Roman told me I gave her a Capitec Account which is BS as I've never had a Capitec Account in my life. Nonetheless she said she made payment on the 14th, today is the 23rd and it's still not reflecting