Mweb are revolting to deal with & still no fibre a month later

I signed up with Mweb on the 16th of October. Received my router a few days later - great. I get a call from Openserve that the address was entered incorrectly and that address has fibre. I explained that Mweb's website didn't allow me to add an 'a' next to my number, so they said they would have to send this back to Mweb. I heard absolutely nothing more. Last week I decided to call Mweb because it had been nearly a month. I was on hold for 45 mins!!! Ridiculous. Eventually got through to switchboard and insisted on speaking to someone, another 30 min phone call. The lady kindly updated my address for me and said this would be sent through to Openserve for them to assist with the new installation. I received an sms over the weekend from Mweb that Openserve had cancelled my installation. Today I check my account online and the order has been uploaded to completed. Now I would love to know how on earth is order is complete??? Do i have fibre?? NO I DO NOT!! The worst thing is, you call the call centre and it only give options for a call back - I DO NOT WANT TO SPEAK TO A ROBOT!! Where on earth is your human interaction and customer service???? You may collect your router from me and cancel this account that was set up. I will be going through another service provider who can actually fulfill their customer's needs. This absolutely shocking!!