1 reviews | Active since Jun 2024
MWEB are dishonest bullies
The worst Internet service provider in South Africa, for those reading, you might see replies from their team saying that I have a case number and they will resolve this with thorough detail. ****s.... I haven't heard a single thing from you not a phone call or email to let me know you're still busy with it. Yesterday however, I started getting the most communication I have ever received, but threats, of handing over the amount due to the credit bureau. You can't even accurately tell me what I owe. I never had installation done, I literally moved into the house next door and plugged my same router into the ONT-SO DON'T CHARGE ME FOR INSTALLATION I NEVER RECEIVED. As far as your cancellation fee, I have been with MWEB since Jan 2025, in 2026 you became the worst part of my month every month, charging me for cancellation I never wanted, now I do want to cancel yes, but I won't pay your cancellation fee so get a damn lawyer, you forced me to have to cancel, because of your *********** accounts department, your unauthorized deductions of amounts 12 times my monthly premium. I had to contact your team myself in May to remove your debit order for 6000 rand, because it was about to happen again. Leave me alone, literally STOP. I can't believe you have brought so much anger out in me, I am not a vengeful or hateful person, quite the opposite actually but how you guys handle people is disgusting, sis.
We understand how frustrating and overwhelming this situation must be, especially when dealing with billing concerns, unexpected deductions, and the difficulty in getting clear answers. When you’re trying to resolve something important and are left without proper follow‑through, it can understandably lead to a lot of frustration.
This situation has clearly not met the level of transparency and support you should expect, particularly when it comes to billing accuracy and account management.
We’ve arranged for the Finance Team to review your account in detail, including the charges, deductions, and cancellation‑related concerns you’ve raised. They have been requested to reach out to you directly with clear feedback and to work toward resolving the matter accordingly.
We’ll continue to follow up internally to ensure you receive the clarity and resolution you’ve been requesting so this matter can be addressed without further delays.
If you require any further assistance, you’re welcome to send us a direct message on Hello Peter, and we’ll gladly continue assisting you.
Kind regards,
Mweb Team
We understand how frustrating and overwhelming this situation must be, especially when dealing with billing concerns, unexpected deductions, and the difficulty in getting clear answers. When you’re trying to resolve something important and are left without proper follow‑through, it can understandably lead to a lot of frustration.
This situation has clearly not met the level of transparency and support you should expect, particularly when it comes to billing accuracy and account management.
We’ve arranged for the Finance Team to review your account in detail, including the charges, deductions, and cancellation‑related concerns you’ve raised. They have been requested to reach out to you directly with clear feedback and to work toward resolving the matter accordingly.
We’ll continue to follow up internally to ensure you receive the clarity and resolution you’ve been requesting so this matter can be addressed without further delays.
If you require any further assistance, you’re welcome to send us a direct message on Hello Peter, and we’ll gladly continue assisting you.
Kind regards,
Mweb Team