HC
Hein C
1 reviews | Active since Jun 2012
25 Feb 2015, 10:33
Mweb are clueless.
I've been struggling with my ADSL line for close to a month now. Mweb did diagnostic tests and assured me that the issue lay with Telkom. Telkom came and inspected the line and confirmed that the line was in order, as a result I'll have to pay a call out fee.<br> <br> It certainly appears that Mweb have no idea what's happening and I've had to repeatedly escalate the situation with them with no results.
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Mweb's replyOfficial
25 Feb 2015, 12:01Hello Consuming,
Thank you for taking the time to raise your concerns.
Our customer care representative has been in contact with you.
The Telkom fault reference has not been closed and they have not billed us for the Out of bundle costs.
We will refer back to the regarding the open fault and make contact with you tonight for further troubleshooting.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has been in contact with you.
The Telkom fault reference has not been closed and they have not billed us for the Out of bundle costs.
We will refer back to the regarding the open fault and make contact with you tonight for further troubleshooting.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply25 Feb 2015, 12:01
Official
Hello Consuming,
Thank you for taking the time to raise your concerns.
Our customer care representative has been in contact with you.
The Telkom fault reference has not been closed and they have not billed us for the Out of bundle costs.
We will refer back to the regarding the open fault and make contact with you tonight for further troubleshooting.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has been in contact with you.
The Telkom fault reference has not been closed and they have not billed us for the Out of bundle costs.
We will refer back to the regarding the open fault and make contact with you tonight for further troubleshooting.
Kind regards
MWEB Client Services
Best regards,