1 reviews | Active since Aug 2012
Mweb are a bunch of *******
2 months ago i got a call from your sales rep and he was very charming and informative about your products, but as i don't earn a steady income, i referred him to my husband. So they discussed different package options etc and my husband informed him that we might want to change over, but not yet. The sales rep asked for our banking details to which my husband first said no as we wouldn't want debit orders coming off. The sales rep assured hubby that it's only to be used to run a credit check and subsequently hubby agreed. The sales rep also told him that we will get a code that we need to use to log in and activate our account should we choose to accept it. Now let me also just say, we currently have and are paying for Telkom ADSL and are quite happy with our service. We never activated our account as we want to stick to telkom. Now since last month debit orders have started coming off our account and even though we blocked and reversed it, it went off again this month. Why are our banking details being used without our consent? Calls are recorded and expect to hear those soon.i won't pay for things i don't use and didn't sign up for. Sort this out ASAP as this is borderline crime
We have tried unsuccessfully to contact you since this complaint was posted.
The contact number provided for you needs to be updated. Please respond to our email with an alternate contact number, include details that may help us locate the MWEB account in question as well, in order for us to assist you.
Kind regards
MWEB Client Services
We have tried unsuccessfully to contact you since this complaint was posted.
The contact number provided for you needs to be updated. Please respond to our email with an alternate contact number, include details that may help us locate the MWEB account in question as well, in order for us to assist you.
Kind regards
MWEB Client Services
