MWEB are *******

I recently reconnected by service with MWEB on 24 May 2023. At the time of reconnection I called into the call center for assistance on how this can be done and I made the payment of R399 as advised by the agent.

Today I got a notification advising me that my account is going to be suspended due to none payment AGAIN. How, after a week am I liable to make a payment again. I called into your call center and was advised that they payment made 24 May 2023 was a " late payment" and I now need to pay another R399 to have internet access for June.

Can someone please explain to me how I need to pay for a service I did not have? My wifi was off all of May so how can you claim the payment made was for May? Also, this is not a contract this is a month to month payment so how can be be liable for payment when I did not receive a service?

I feel this is daylight ******* and was not explained during the initial call for reconnection. I need answers because I cannot be paying for something I am not using. I basically paid R399 on 24 May to have internet access for a week and that is ridiculous. I want my money refunded as I would understand if the amount was prorated but it was not, I paid the full installment. You invoice states that it is from May till June but your agents are telling me that I made a late payment. You cant make a late payment on a month to month.

I feel like I am being ******. I need to now pay R800 for a service that is only R399 pm