mweb apualing service
Mweb support team has provided the worst service yet. I joined Mweb in Sep for the LTE deal which was sold but a sales support advisor as a excellent deal , i was offered a great deal of help should i need it. To my luck my LTE stopped service after a month every weekend we noticed it was down and when calling in they kept telling us no issues on the system everything shows its working, to my husband and my frustration we left it another week during Oct 18 the internet was red for 3/4 days and we did reboot, hard reset, sim card test and nothing changed , when we called in , we were advertised to trouble shoot again the 5th time before a down time was logged. eventually after numerous called back and forth they advised us that we will get a new sim card and that the sim was faulty and we would be reimbursed for the Downtime we lost for this time. from the 29-5 a new sim card was delivered according to when the advisors actually logged all the tickets all the 100's of times we had to call in and wait and get transferred not once did we get a call back to follow up to let us know whats happening or to even keep us informed as the status of the query. We constantly had to use our airtime and our time waiitng on hold for hours being transferred fom 1 dept to the next and just today i get billed frm mweb, what a cheek.... when my last call was about my rebate which no one called me back about yet you eager to send me a bill.
How can i pay for a sim card i did not break 249 - then i get deducted from my credit for this sim and i dont get creditted for my down time as Mweb failed to log it correctly from the 18 Oct 2018. till the 13 NOv teusday a new sim card was delivered to us . how could we have had service from the 5th NOv if the faulty sim card was broken.
also i have a mweb bill i refuse to pay as mweb needs to first fix this mess up they created and each dept is passing the call to the next i once again wasted 45min on a call i had to drop due to my line dying and guess what No one has called back you people suck......
I spoke to shamiel from Billing - who so kindly transferred the call as credits is not done by his dept, who then sent me to Norma in Sales who so nicely advised that credits passed is done by technical support because they need to verify who then transferred me to Vusi in Technical who kept me on the call 35mins hold of most of the 30mins trying to verify my downtime with hardware then trying to get billing to assist with the credit ... the cycle just continued infact this query has not been solved as Vusi had me on hold for additional 10min and my line dropped..... so what do i do now .... Im so tired of mweb should have gone with telkom