MWEB application

I app**** on 28 Jan for a fibre package and since then nothing has happened. I am extremely frustrated by the fancy self-help system on the website as i dont have an active connection and its almost impossible to get to speak to somebody that can help. I have been able to speak to 2 sales agents that promised to escalate and thats where it ends (as well as an agent on FB). Still nothing after a month. And the funny thing is i already have the fibre. Only need the service provider to connect. Well another 2 days (then its exactly a month) and i am cancelling what i did not have. Extremely disappointed by the service of a so-called reputable company