Mweb – Appalling Service, Unauthorised Charges & Zero Accountability

I am beyond frustrated with Mweb and their complete disregard for customer service. After being a loyal customer for five years, I have experienced nothing but silence, incompetence, and financial loss over the past few months.

Issues with Mweb: Charged for a Service I Did Not Request – I was billed for something I never signed up for, and despite raising the issue, Mweb has ignored me completely. No Action on My Address Change Request – I moved on 30 January 2025 and requested my internet to be transferred to my new address. It’s now been weeks, and I still have no connection! Fibre Upgrade Ignored – I asked for an upgrade, yet no one at Mweb has even acknowledged my request. Repeatedly Ignored Across Multiple Platforms: LinkedIn: Public & private messages – no response. X (Twitter): Public complaints & DMs – ignored. Mweb App: Tried contacting them – never connected to an agent. WhatsApp: Finally got a response but was then ghosted. Phone Calls: Spent hours on hold, wasting airtime with no help. Financial & Personal Impact: Wasted money on expensive mobile data just to continue working. My child cannot even watch TV because we have no internet. As a single parent working remotely, this has severely impacted my ability to do my job. Legal Violations: Mweb is violating the Consumer Protection Act (CPA), specifically:

Section 54: My right to quality service and timely delivery. Section 19: My right to receive the services I am paying for. Section 41: My right to protection from false/misleading conduct. I Am Done! I refuse to pay for a service that doesn’t exist. I am lodging a complaint with ISPA and the National Consumer Commission. I want immediate cancellation of my contract without penalties, a full refund for unauthorised charges, and compensation for the data I have had to purchase because Mweb refuses to deliver. Mweb, you have failed me as a customer, and I will make sure others know to stay far away from your service. Do better!

#MwebFail #CustomerServiceNightmare #ISPA #NCC #ConsumerRights