FvdW
Ferdinand van der Westhuizen

1 reviews | Active since Nov 2024

07 Mar 2026, 14:22

MWEB APPALLING SERVICE

I am completely fed up with MWEB poor service as you are unable to get through to any of the agents telephonically, via email or on chat function. I have been emailing them continuously to update account details as MWEB failed to amend the account details or respond to my request for months on end. They are very quick to send you threatening messages and emails informing you that they are about to suspend your account which result in me paying reverse fees on debit orders that failed. People should know that MWEB has no interest in their clients and that their after sales are appalling. No one even bother to phone the client knowing that every month their are problems with an specific account, knowing that the client will bear the penalties to avoid from being disconnected as a business could not operate without an internet service. I appeal to everyone to think very carefully before you sign up with MWEB because the moment your money hits their account their clients become chop liver.

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Replies (1)
Mweb
Mweb's reply09 Mar 2026, 08:39
Official
Hi Ferdinand,  thank you for taking the time to share your feedback with us. We understand how important it is to receive timely assistance, and we appreciate you bringing your experience to our attention. After reviewing your account, we can see that you have since been in contact with our Billing team regarding your query. We hope that they were able to assist in resolving the matter. However, if you still require any further assistance or if there is anything that remains unclear, please feel free to let us know and we will gladly arrange for the relevant team to assist you. Your feedback is important to us as it helps us continue improving the service we provide. U^

Best regards,