MWEB - Appalled by service received even before activation

order placed, installation took place on the 23rd of March but I was told by the technician that the hardware delivered was faulty and he would log a call. Hell and behold, numerous calls to the technician and the service provider technical team - I am still sitting without any connection on the 4th of April with no feedback whatsoever!! I can't work at all from home , I have had to work from coffee shops for the past days even though I was promised activation within 48 hours of installation. All I get is I will email the escalation team. This is not acceptable at all because my work is suffering to say the least