Mweb App is not fit for purpose!

I missed a payment, by mistake. I was camping in Namibia. They sent a message to me D.Minney, (***), my service was disscontinued! Fair enough. They told me to download their MWEB App, which I duly did! In the meanwhile I had paid the the outstanding balance! The app said service disconnected, bay balance of R0.00, to be reconnected! So I have paid a total of R320.00 TO GET RECONNECTED. STILL NO LUCK. i HAVE PHONED THEIR HELP LINE, AND THAT ONLY DIRECTS YOU AROUND IN CIRCLES! Please Help me, Hello Peter?