RH
Ruth H
1 reviews | Active since Nov 2018
25 Apr 2026, 12:53
Mweb App
Mweb your app is absolutely awful - not entirely sure why you recommend customers use your app, it's definitely a terrible experience and a really poor show for a tech/IT company.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
28 Apr 2026, 08:27Hello Ruth,
Thank you for your review and for bringing your concerns to our attention. Our support on HelloPeter is available during business hours, Monday to Friday, 8am to 5pm, and we are offline on public holidays, including Freedom Day.
We recognise that delays in response can be frustrating, and your experience matters to us.
Please share your details with us via private message if you still need assistance. We are committed to taking ownership of your query and ensuring you receive the clear support and resolution you expect from Mweb.
Kind regards,
Mweb Team
Thank you for your review and for bringing your concerns to our attention. Our support on HelloPeter is available during business hours, Monday to Friday, 8am to 5pm, and we are offline on public holidays, including Freedom Day.
We recognise that delays in response can be frustrating, and your experience matters to us.
Please share your details with us via private message if you still need assistance. We are committed to taking ownership of your query and ensuring you receive the clear support and resolution you expect from Mweb.
Kind regards,
Mweb Team
Best regards,
Mweb's reply28 Apr 2026, 08:27
Official
Hello Ruth,
Thank you for your review and for bringing your concerns to our attention. Our support on HelloPeter is available during business hours, Monday to Friday, 8am to 5pm, and we are offline on public holidays, including Freedom Day.
We recognise that delays in response can be frustrating, and your experience matters to us.
Please share your details with us via private message if you still need assistance. We are committed to taking ownership of your query and ensuring you receive the clear support and resolution you expect from Mweb.
Kind regards,
Mweb Team
Thank you for your review and for bringing your concerns to our attention. Our support on HelloPeter is available during business hours, Monday to Friday, 8am to 5pm, and we are offline on public holidays, including Freedom Day.
We recognise that delays in response can be frustrating, and your experience matters to us.
Please share your details with us via private message if you still need assistance. We are committed to taking ownership of your query and ensuring you receive the clear support and resolution you expect from Mweb.
Kind regards,
Mweb Team
Best regards,
RH
Ruth H's updateReviewer Update
28 Apr 2026, 15:59Hi Mweb, thank you for responding to my review.
My problem was sorted out so I don't have an ongoing query, my biggest issue is that the experience I've had when trying to use the live chat option on your Mweb app has been dreadful.
I dropped a review on Hello Peter on 23 January 2026 about the same issue, the delay experienced when trying to use the live chat on the Mweb app, I have waited nearly half an hour before now and then the live chat just cuts off before even getting some kind of response, which is extremely frustrating. I do think it needs some improvement somewhere.
I prefer to phone directly now and sit in the queue and wait for a person/technician to speak to and I would like to say, whenever I've spoken directly to a technician they have been very helpful and sorted my problem out However, when phoning directly there's messages being sent to me telling me I should use the Mweb app live chat instead! I really think your app could do with some improvement.
Thank you
Ruth
My problem was sorted out so I don't have an ongoing query, my biggest issue is that the experience I've had when trying to use the live chat option on your Mweb app has been dreadful.
I dropped a review on Hello Peter on 23 January 2026 about the same issue, the delay experienced when trying to use the live chat on the Mweb app, I have waited nearly half an hour before now and then the live chat just cuts off before even getting some kind of response, which is extremely frustrating. I do think it needs some improvement somewhere.
I prefer to phone directly now and sit in the queue and wait for a person/technician to speak to and I would like to say, whenever I've spoken directly to a technician they have been very helpful and sorted my problem out However, when phoning directly there's messages being sent to me telling me I should use the Mweb app live chat instead! I really think your app could do with some improvement.
Thank you
Ruth
RH
Ruth H's update28 Apr 2026, 15:59
Reviewer Update
Hi Mweb, thank you for responding to my review.
My problem was sorted out so I don't have an ongoing query, my biggest issue is that the experience I've had when trying to use the live chat option on your Mweb app has been dreadful.
I dropped a review on Hello Peter on 23 January 2026 about the same issue, the delay experienced when trying to use the live chat on the Mweb app, I have waited nearly half an hour before now and then the live chat just cuts off before even getting some kind of response, which is extremely frustrating. I do think it needs some improvement somewhere.
I prefer to phone directly now and sit in the queue and wait for a person/technician to speak to and I would like to say, whenever I've spoken directly to a technician they have been very helpful and sorted my problem out However, when phoning directly there's messages being sent to me telling me I should use the Mweb app live chat instead! I really think your app could do with some improvement.
Thank you
Ruth
My problem was sorted out so I don't have an ongoing query, my biggest issue is that the experience I've had when trying to use the live chat option on your Mweb app has been dreadful.
I dropped a review on Hello Peter on 23 January 2026 about the same issue, the delay experienced when trying to use the live chat on the Mweb app, I have waited nearly half an hour before now and then the live chat just cuts off before even getting some kind of response, which is extremely frustrating. I do think it needs some improvement somewhere.
I prefer to phone directly now and sit in the queue and wait for a person/technician to speak to and I would like to say, whenever I've spoken directly to a technician they have been very helpful and sorted my problem out However, when phoning directly there's messages being sent to me telling me I should use the Mweb app live chat instead! I really think your app could do with some improvement.
Thank you
Ruth
Mweb's replyOfficial
28 Apr 2026, 16:19Hi Ruth,
Thank you for taking the time to share such detailed and constructive feedback. It’s clear how frustrating this has been, especially when you’ve made the effort to use the live chat only to experience long waits and chats ending without any response. That kind of experience can easily leave anyone feeling discouraged.
The points raised about the Mweb app live chat, the delays, and the conflicting guidance between using the app versus calling in are completely understandable. While it’s reassuring to hear that speaking directly to technicians has consistently resulted in good support, the difficulty accessing that help through the app is understandably disappointing.
This feedback has been formally taken forward to the Service Quality Team, where it is actively reviewed to identify improvements needed across the app, live chat reliability, and overall channel consistency. Insights like yours play an important role in driving meaningful changes to the customer experience.
Thank you again for raising this so clearly.
Kind regards,
Mweb Team
Thank you for taking the time to share such detailed and constructive feedback. It’s clear how frustrating this has been, especially when you’ve made the effort to use the live chat only to experience long waits and chats ending without any response. That kind of experience can easily leave anyone feeling discouraged.
The points raised about the Mweb app live chat, the delays, and the conflicting guidance between using the app versus calling in are completely understandable. While it’s reassuring to hear that speaking directly to technicians has consistently resulted in good support, the difficulty accessing that help through the app is understandably disappointing.
This feedback has been formally taken forward to the Service Quality Team, where it is actively reviewed to identify improvements needed across the app, live chat reliability, and overall channel consistency. Insights like yours play an important role in driving meaningful changes to the customer experience.
Thank you again for raising this so clearly.
Kind regards,
Mweb Team
Best regards,
Mweb's reply28 Apr 2026, 16:19
Official
Hi Ruth,
Thank you for taking the time to share such detailed and constructive feedback. It’s clear how frustrating this has been, especially when you’ve made the effort to use the live chat only to experience long waits and chats ending without any response. That kind of experience can easily leave anyone feeling discouraged.
The points raised about the Mweb app live chat, the delays, and the conflicting guidance between using the app versus calling in are completely understandable. While it’s reassuring to hear that speaking directly to technicians has consistently resulted in good support, the difficulty accessing that help through the app is understandably disappointing.
This feedback has been formally taken forward to the Service Quality Team, where it is actively reviewed to identify improvements needed across the app, live chat reliability, and overall channel consistency. Insights like yours play an important role in driving meaningful changes to the customer experience.
Thank you again for raising this so clearly.
Kind regards,
Mweb Team
Thank you for taking the time to share such detailed and constructive feedback. It’s clear how frustrating this has been, especially when you’ve made the effort to use the live chat only to experience long waits and chats ending without any response. That kind of experience can easily leave anyone feeling discouraged.
The points raised about the Mweb app live chat, the delays, and the conflicting guidance between using the app versus calling in are completely understandable. While it’s reassuring to hear that speaking directly to technicians has consistently resulted in good support, the difficulty accessing that help through the app is understandably disappointing.
This feedback has been formally taken forward to the Service Quality Team, where it is actively reviewed to identify improvements needed across the app, live chat reliability, and overall channel consistency. Insights like yours play an important role in driving meaningful changes to the customer experience.
Thank you again for raising this so clearly.
Kind regards,
Mweb Team
Best regards,