MWEB answering/prompt service is a nightmare!

Trying to call in, to have a mail box increased in size, took me 15min on hold, their prompt asks the same questions, doesnt pick up the ID number, over and over, then getting blind transferred after coming through to Yolanda, who didnt even say she was transferring me, then Im back at Technical then Sales. Eventually being helped by a sales person was quick, but what a nightmare getting through.