DO
Daniel O
1 reviews | Active since Feb 2010
21 Apr 2026, 16:10
Mweb and vumatel sucks
Most pathetic experience with mweb and vumatel, I signed up for a new fibre installation, they falsely advertise a new router and install for free, the old previous installation whoever did it does not have a power supply now they close the call and need to escalation this is not a new installation as advertised, who know how long this will take.. pathetic, no one answer if rhey do they cut calls the live chat is a disaster.. you never know what is going on and bo one returns calls.. they should shut their doors.. pathetic..
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
21 Apr 2026, 16:21Hello Daniel,
We understand your frustration with the installation experience, especially where expectations around a new installation, equipment, and support have not been met. Being left without clear updates, difficulty reaching support, and uncer*****y around the installation progress is understandably very disappointing.
The team that handles Vumatel orders has escalated this matter directly to Vumatel for urgent assistance regarding the incomplete installation. They are aware of the urgency and are actively following up to ensure this is addressed as quickly as possible.
If you need any further assistance, you are welcome to send us a direct message on Hello Peter with your details, and we will gladly assist further.
Kind regards,
Mweb Team
We understand your frustration with the installation experience, especially where expectations around a new installation, equipment, and support have not been met. Being left without clear updates, difficulty reaching support, and uncer*****y around the installation progress is understandably very disappointing.
The team that handles Vumatel orders has escalated this matter directly to Vumatel for urgent assistance regarding the incomplete installation. They are aware of the urgency and are actively following up to ensure this is addressed as quickly as possible.
If you need any further assistance, you are welcome to send us a direct message on Hello Peter with your details, and we will gladly assist further.
Kind regards,
Mweb Team
Best regards,
Mweb's reply21 Apr 2026, 16:21
Official
Hello Daniel,
We understand your frustration with the installation experience, especially where expectations around a new installation, equipment, and support have not been met. Being left without clear updates, difficulty reaching support, and uncer*****y around the installation progress is understandably very disappointing.
The team that handles Vumatel orders has escalated this matter directly to Vumatel for urgent assistance regarding the incomplete installation. They are aware of the urgency and are actively following up to ensure this is addressed as quickly as possible.
If you need any further assistance, you are welcome to send us a direct message on Hello Peter with your details, and we will gladly assist further.
Kind regards,
Mweb Team
We understand your frustration with the installation experience, especially where expectations around a new installation, equipment, and support have not been met. Being left without clear updates, difficulty reaching support, and uncer*****y around the installation progress is understandably very disappointing.
The team that handles Vumatel orders has escalated this matter directly to Vumatel for urgent assistance regarding the incomplete installation. They are aware of the urgency and are actively following up to ensure this is addressed as quickly as possible.
If you need any further assistance, you are welcome to send us a direct message on Hello Peter with your details, and we will gladly assist further.
Kind regards,
Mweb Team
Best regards,
DO
Daniel O's updateReviewer Update
21 Apr 2026, 16:29I would like to formally request proof of the escalation mentioned, as I do not have confidence that this has been properly actioned. Please provide me with a reference number for this escalation.
I also want to be very clear: I app**** for a full, new installation as per your advertised service. I did not request or agree to receiving parts for an old router or a partial solution. I expect a complete, new installation that is fully tested and operational.
This service is intended for an elderly couple who are not tech-savvy, so it is essential that everything is set up correctly and works without complications.
Instead, I have been passed from pillar to post regarding something that should have been straightforward from the beginning. What was advertised as a simple process has now become unnecessarily complicated, with no clear timelines or accountability.
This experience has been extremely disappointing. I request:
A valid escalation reference number
Confirmation of a full new installation (not parts or temporary fixes)
Clear timelines for completion
Please treat this matter with urgency.
A call from your execs to ensure tit fell on the correct eers.. uou have my contact number.
Kind regards,
I also want to be very clear: I app**** for a full, new installation as per your advertised service. I did not request or agree to receiving parts for an old router or a partial solution. I expect a complete, new installation that is fully tested and operational.
This service is intended for an elderly couple who are not tech-savvy, so it is essential that everything is set up correctly and works without complications.
Instead, I have been passed from pillar to post regarding something that should have been straightforward from the beginning. What was advertised as a simple process has now become unnecessarily complicated, with no clear timelines or accountability.
This experience has been extremely disappointing. I request:
A valid escalation reference number
Confirmation of a full new installation (not parts or temporary fixes)
Clear timelines for completion
Please treat this matter with urgency.
A call from your execs to ensure tit fell on the correct eers.. uou have my contact number.
Kind regards,
DO
Daniel O's update21 Apr 2026, 16:29
Reviewer Update
I would like to formally request proof of the escalation mentioned, as I do not have confidence that this has been properly actioned. Please provide me with a reference number for this escalation.
I also want to be very clear: I app**** for a full, new installation as per your advertised service. I did not request or agree to receiving parts for an old router or a partial solution. I expect a complete, new installation that is fully tested and operational.
This service is intended for an elderly couple who are not tech-savvy, so it is essential that everything is set up correctly and works without complications.
Instead, I have been passed from pillar to post regarding something that should have been straightforward from the beginning. What was advertised as a simple process has now become unnecessarily complicated, with no clear timelines or accountability.
This experience has been extremely disappointing. I request:
A valid escalation reference number
Confirmation of a full new installation (not parts or temporary fixes)
Clear timelines for completion
Please treat this matter with urgency.
A call from your execs to ensure tit fell on the correct eers.. uou have my contact number.
Kind regards,
I also want to be very clear: I app**** for a full, new installation as per your advertised service. I did not request or agree to receiving parts for an old router or a partial solution. I expect a complete, new installation that is fully tested and operational.
This service is intended for an elderly couple who are not tech-savvy, so it is essential that everything is set up correctly and works without complications.
Instead, I have been passed from pillar to post regarding something that should have been straightforward from the beginning. What was advertised as a simple process has now become unnecessarily complicated, with no clear timelines or accountability.
This experience has been extremely disappointing. I request:
A valid escalation reference number
Confirmation of a full new installation (not parts or temporary fixes)
Clear timelines for completion
Please treat this matter with urgency.
A call from your execs to ensure tit fell on the correct eers.. uou have my contact number.
Kind regards,
Mweb's replyOfficial
21 Apr 2026, 16:59Hello Daniel,
We understand your continued concern regarding the installation, especially given your expectations for a complete new installation and the importance of ensuring the service is correctly set up for the intended users. We also recognise your frustration around the lack of clear timelines and communication to date.
There are currently two open escalations linked to your case under the following reference numbers: MWB***9 and MWB***5.
The team that handles Vumatel orders has been made aware of your query and is actively reviewing the matter with urgency. Kindly allow them time to fully investigate and ensure the correct resolution is provided in line with your installation requirements.
You will receive feedback via email as soon as possible once there are confirmed updates from the relevant teams.
Kind regards,
Mweb Team
We understand your continued concern regarding the installation, especially given your expectations for a complete new installation and the importance of ensuring the service is correctly set up for the intended users. We also recognise your frustration around the lack of clear timelines and communication to date.
There are currently two open escalations linked to your case under the following reference numbers: MWB***9 and MWB***5.
The team that handles Vumatel orders has been made aware of your query and is actively reviewing the matter with urgency. Kindly allow them time to fully investigate and ensure the correct resolution is provided in line with your installation requirements.
You will receive feedback via email as soon as possible once there are confirmed updates from the relevant teams.
Kind regards,
Mweb Team
Best regards,
Mweb's reply21 Apr 2026, 16:59
Official
Hello Daniel,
We understand your continued concern regarding the installation, especially given your expectations for a complete new installation and the importance of ensuring the service is correctly set up for the intended users. We also recognise your frustration around the lack of clear timelines and communication to date.
There are currently two open escalations linked to your case under the following reference numbers: MWB***9 and MWB***5.
The team that handles Vumatel orders has been made aware of your query and is actively reviewing the matter with urgency. Kindly allow them time to fully investigate and ensure the correct resolution is provided in line with your installation requirements.
You will receive feedback via email as soon as possible once there are confirmed updates from the relevant teams.
Kind regards,
Mweb Team
We understand your continued concern regarding the installation, especially given your expectations for a complete new installation and the importance of ensuring the service is correctly set up for the intended users. We also recognise your frustration around the lack of clear timelines and communication to date.
There are currently two open escalations linked to your case under the following reference numbers: MWB***9 and MWB***5.
The team that handles Vumatel orders has been made aware of your query and is actively reviewing the matter with urgency. Kindly allow them time to fully investigate and ensure the correct resolution is provided in line with your installation requirements.
You will receive feedback via email as soon as possible once there are confirmed updates from the relevant teams.
Kind regards,
Mweb Team
Best regards,
Mweb's replyOfficial
21 Apr 2026, 16:59Hello Daniel,
We understand your continued concern regarding the installation, especially given your expectations for a complete new installation and the importance of ensuring the service is correctly set up for the intended users. We also recognise your frustration around the lack of clear timelines and communication to date.
There are currently two open escalations linked to your case under the following reference numbers: MWB***9 and MWB***5.
The team that handles Vumatel orders has been made aware of your query and is actively reviewing the matter with urgency. Kindly allow them time to fully investigate and ensure the correct resolution is provided in line with your installation requirements.
You will receive feedback via email as soon as possible once there are confirmed updates from the relevant teams.
Kind regards,
Mweb Team
We understand your continued concern regarding the installation, especially given your expectations for a complete new installation and the importance of ensuring the service is correctly set up for the intended users. We also recognise your frustration around the lack of clear timelines and communication to date.
There are currently two open escalations linked to your case under the following reference numbers: MWB***9 and MWB***5.
The team that handles Vumatel orders has been made aware of your query and is actively reviewing the matter with urgency. Kindly allow them time to fully investigate and ensure the correct resolution is provided in line with your installation requirements.
You will receive feedback via email as soon as possible once there are confirmed updates from the relevant teams.
Kind regards,
Mweb Team
Best regards,
Mweb's reply21 Apr 2026, 16:59
Official
Hello Daniel,
We understand your continued concern regarding the installation, especially given your expectations for a complete new installation and the importance of ensuring the service is correctly set up for the intended users. We also recognise your frustration around the lack of clear timelines and communication to date.
There are currently two open escalations linked to your case under the following reference numbers: MWB***9 and MWB***5.
The team that handles Vumatel orders has been made aware of your query and is actively reviewing the matter with urgency. Kindly allow them time to fully investigate and ensure the correct resolution is provided in line with your installation requirements.
You will receive feedback via email as soon as possible once there are confirmed updates from the relevant teams.
Kind regards,
Mweb Team
We understand your continued concern regarding the installation, especially given your expectations for a complete new installation and the importance of ensuring the service is correctly set up for the intended users. We also recognise your frustration around the lack of clear timelines and communication to date.
There are currently two open escalations linked to your case under the following reference numbers: MWB***9 and MWB***5.
The team that handles Vumatel orders has been made aware of your query and is actively reviewing the matter with urgency. Kindly allow them time to fully investigate and ensure the correct resolution is provided in line with your installation requirements.
You will receive feedback via email as soon as possible once there are confirmed updates from the relevant teams.
Kind regards,
Mweb Team
Best regards,