Mweb and Vumatel pathetic service.

I app**** for Fibre on the 21st of July, received a call from Vumatel to set up installation on the 29th, a reminder was sent a day before to confirm the appointment, arrangements we made to avail myself. On the day of the installation, hours before the appointment I receive an sms stating cancelation and I will be contacted shortly to rebook installation, no callback was received thereafter. After several attempts to MWEB, leaving my details each time, never once did I receive a call back. Finally after my neighbor advised that her installation was complete after apply after me through webafrica I thought to address my concerns. I tried once more and lodged my complaint with mweb, a ticket was raised and I received another call setting up an appointment for the 16th, today for 2.30pm. I found myself waiting again. At 3 I called mweb and complained once more, they advised to wait as the technical team are possibly delayed, they have no contact number for the tech attending to the call and another ticket will need to be raised. Between vumatel and mweb, the level of service is pathetic to say the least. It's now after 6 and not even an apology for inconvenience.

If either party do respond please can I have a refund, I'm tired of empty promises.