MWEB and VUMATEL FIBRE

We have been experiencing an issue with our Vumatel fibre line (MWEB is our ISP and our fibre is contracted through them) since Saturday 14/12. We logged a fault on Sunday 15/12. To date we have not received any feedback and the fault is still unresolved. I work from home and cannot afford to keep topping up my mobile data to tether my laptop. We are extremely reliant on our fibre connection and the lack of action is extremely disappointing both from MWEB and VUMATEL.