Mweb and Vumatel. Dissapointing

I've reconnected my internet with mweb. It is fibre with Vumatel fibre. I was told that someone would come through to assist with installing it. I did explain to the sales rep that I do not know how to connect it and asked him numerous times if someone will come through. I was told that someone would.

My router was delivered on the 2/12. To my surprise nobody had contacted me. Not to follow up if the activation was successful and I am happy, not to check if any assistance was needed. Not even to help me connect.

I've called through technical support. A ticket was logged. I've called to speak to my sales rep. He promised to call me back 2 hours ago. Nothing. Vumatel hasn't contacted me. I am paying 679 a month, for fibre, which was paid in advance on the 1/12. The router was Firstly delivered a day afterwards. And it is now the 5/12 and I STILL cannot make use of the internet.

Is this how large companies like Vumatel and mweb operate. Nobody at Mweb can assist me with getting a technician from Vumatel out, nobody at Vumatel has contacted me to come out. Furthermore there IS NO contact details for the 2nd largest fibre network (vumatel).

I am fighting a losing battle and paying for services that are not working.

I need a manager to contact me. I need Vumatel to contact me. I was given the excuse of load shedding from a sales rep at mweb. South Africa has been experiencing load shedding for many years, is a company as large as MWEB unaware of this? Is this the reason my sales rep cannot contact me. Please note it was not him that gave me this excuse, it was another gentlemen.

Why is service delivery so difficult? I am very dissapointed

Mweb - you CAN do more for your client Vumatel - you CAN create better systems to enhance turn around times.

Kindly ensure management makes contact with me. ***