MWeb and Vumatel can't get their act together

For anyone thinking of taking up a contract with MWeb and Vumatel for Fibre - DON'T DO IT!! I have never experienced such complete disregard for customers in my life. When you have a problem with the line (which is 50% of the time), they spend at least an hour with you (on your mobile cost) to run all sorts of tests to make sure it is not Mweb's fault - YOU NEED TO DO THIS EVERY TIME THERE IS A FAULT?!?!?!? . Then only do they log a call with Vumatel. Then you wait for up to 7 days for Vumatel to send you an sms to say the query has been resolved - which it hasn't. Then you call Mweb and they tell you that instructions from Vumatel was to run 3 speed tests. But the query was resolved so no-one calls you to tell you that. Then Mweb tells why it's not their fault. You want to run the speed test but can't because your internet has been off for the last 2 days... And you're trying to run a business from home... I wish I stuck to my previous connection... Your customer service is a complete JOKE!