MWeb and Vumatel

Really disappointed in MWEB and Vumatel.... Our fibre has been off since Tuesday. Have tried to phone both companies. No answer. Have sent messages on Messenger. MWeb answered back and told me to phone their call centre...... Sure.... Still no answer..... Vumatel sent a message that they will get back to me..... Still waiting..... WHAT THE HELL???? How am I supposed to sort this out if I can't get hold of anyone??