Mweb and vuma tel fibre

Mweb customer service is one of the poorest *** quality. I have an issue with my connectivity and was asked to send my proof of address as there seems to be something wrong with my details on the system. When I initially had the fiber installed, they couldn’t pick up my address from their area search for fiber but they were able to pick up the nearest address. They came and the correct address was give ln to the installers.

I had then sent them the proof of res weeks ago but no one has come back to me tell me what the real problem was or is. I took it upon myself to call mweb on *** and explained myself only to find that I need to call a different dept and I was told to call billing, if I don’t get the help I need I should call sales. This was on the 14 February and then I was given 2 different numbers to call. One for billing and one for sales. I called the numbers but I remained on hold waiting for a consultant but nothing. I then waited for mweb to revert since I had share my proof of res as they had requested but till this day, no one has contacted me from mweb.

I then called vuma tel around 17 February after getting cut off on Sunday 16 Feb. I have been on and off with vuma tel or britelink. They eventually told me around the 24 Feb that mweb need to send them a ticket in order for them to assist me but they clearly have not received that ticket. But I still have not received assistance. I’m still without without fiber but the subscription has come off last week.

I’m frustrated as hell as we speak.

On Friday 27 Feb , vuma tel/britelink or whatever the hell they are asked me to send them photos of thw devices which I did on the 28. And told me they will get back to me. NOTHING.

I reached out to them on the WhatsApp number +***0 which is the number we’ve been communicating on from Saturday 1 March up till today. No feedback and not return my texts and calls. M@3r