Mweb and Vuma swindle our money for non existent service

I am writing this out of pure anger and frustration. My fiber line in South Hills, Johannesburg has been completely dead for THREE DAYS.I pay Mweb R800 every single month like clockwork for premium internet, yet the moment there is a problem, your customer support is nonexistent. Your website chat is a useless robotic loop, and your digital agents are completely ignoring my online messages.To make matters worse, I am being forced to waste my own money on mobile airtime trying to reach you. I sat in your phone queue behind 30+ people, waited for a solid hour, and the moment I finally reached number 5, the call dropped. This is a disgusting way to treat a paying customer.This is a widespread area outage. Vumatel is your subcontractor, and they are completely failing to deploy technicians to fix the neighborhood network infrastructure. But Vumatel does not answer to me—they answer to you. Mweb collects my R800 a month, which means it is YOUR legal and financial responsibility to manage your subcontractor, escalate this to their management, and get a team out to South Hills immediately.Stop hiding behind automated bots and broken phone lines. I want a real human being to take ownership of this ticket, force Vumatel to fix our node, and provide me with a concrete timeline for when my connection will be restored.