MWEB and Vuma – Horrific Service and Zero Accountability

I am absolutely appalled by the horrific service from both MWEB and Vuma. My fibre was installed on December 6th, and since then, I have had no internet—just endless excuses and false promises. For two weeks, I’ve been told the issue will be resolved in “two days,” yet nothing has been done. This is disgraceful service.

To make matters worse, I’ve had to spend over R200 of my own airtime just to complain and chase assistance for a product MWEB offers. On top of this, I’m being billed for a service that hasn’t worked at all while wasting hours on the phone trying to get help. Why would you not offer a toll-free line, knowing how frequently issues occur with your service? The live chat is completely useless and non-functional, and emails go ignored. It’s clear MWEB doesn’t care about its customers.

MWEB's sales team is only interested in securing contracts, as evidenced by Remi Fredericks ignoring my emails after I signed up. Vuma is no better, with unprofessional staff like Phumeza, who wasted my time with repetitive troubleshooting I’d already done, raised her voice, and then cut the call when I asked for her name. This is beyond unacceptable.

I was initially patient, understanding that issues happen, but this level of neglect and lack of accountability has pushed me to my limit. Do you have no shame in offering such terrible service? This is the kind of behavior that runs companies into the ground. Avoid MWEB and Vuma at all costs!