SP
Sherize P
1 reviews | Active since Nov 2012
06 Mar 2026, 14:42
MWEB AND THEIR THIEVERY!
After yet another week, more phonecalls, more promises to escalate and resolve this. It has again come to a standstill. In excess of R17 000 owed and NOT A SINGLE person providing a resolution or refund! This now hovers on thievery.
Mweb quick to deduct or disconnect your line, but taking MONTHS to acknowledge money owed back, and making every excuse and every attempt to avoid refunding.
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
06 Mar 2026, 14:52Hi Sherize. We understand how upsetting and frustrating this situation must be for you. Waiting this long for clarity on a refund, especially after multiple calls and promises of escalation, would leave anyone feeling concerned and unheard. Your experience and the seriousness of the matter you’ve raised are fully acknowledged.As a next step, we’ve arranged for our Billing Team to review your account and reach out to you directly to assist with the matter. They will be able to investigate the refund status and provide the necessary feedback to help move this toward a resolution.Thank you for continuing to bring this to our attention. Your feedback is important, and the team will be following up to assist further. T^
Mweb's reply06 Mar 2026, 14:52
Official
Hi Sherize. We understand how upsetting and frustrating this situation must be for you. Waiting this long for clarity on a refund, especially after multiple calls and promises of escalation, would leave anyone feeling concerned and unheard. Your experience and the seriousness of the matter you’ve raised are fully acknowledged.As a next step, we’ve arranged for our Billing Team to review your account and reach out to you directly to assist with the matter. They will be able to investigate the refund status and provide the necessary feedback to help move this toward a resolution.Thank you for continuing to bring this to our attention. Your feedback is important, and the team will be following up to assist further. T^
Mweb's replyOfficial
06 Mar 2026, 14:53Hello Sherize. Thank you for sharing your concerns with us. We completely understand how upsetting and frustrating it must be to wait this long for a refund, especially after several follow-ups and assurances that the matter would be resolved. Your concern around the outstanding amount is completely valid, and we appreciate you bringing this to our attention again.We have managed to locate your profile and can confirm that we have requested our Billing team to urgently review the refund request. The team is actively working on a resolution and will provide feedback once the review has been completed.We understand how important it is to have clarity on this matter, and we will continue to monitor the case to ensure it receives the attention it requires. Thank you for your patience while the team works toward resolving this for you. R^
Mweb's reply06 Mar 2026, 14:53
Official
Hello Sherize. Thank you for sharing your concerns with us. We completely understand how upsetting and frustrating it must be to wait this long for a refund, especially after several follow-ups and assurances that the matter would be resolved. Your concern around the outstanding amount is completely valid, and we appreciate you bringing this to our attention again.We have managed to locate your profile and can confirm that we have requested our Billing team to urgently review the refund request. The team is actively working on a resolution and will provide feedback once the review has been completed.We understand how important it is to have clarity on this matter, and we will continue to monitor the case to ensure it receives the attention it requires. Thank you for your patience while the team works toward resolving this for you. R^
SP
Sherize P's updateReviewer Update
06 Mar 2026, 15:06This seems to be a standard reply to every single complaint laid against Mweb, yet nothing ever gets done! No actual effort put into fixing your mess!! Legal action will be taken if this is not resolved ASAP!
SP
Sherize P's update06 Mar 2026, 15:06
Reviewer Update
This seems to be a standard reply to every single complaint laid against Mweb, yet nothing ever gets done! No actual effort put into fixing your mess!! Legal action will be taken if this is not resolved ASAP!
Mweb's replyOfficial
06 Mar 2026, 15:07Hi Sherize. We understand how upsetting and frustrating this situation must be for you. Waiting this long for clarity on a refund, especially after multiple calls and promises of escalation, would leave anyone feeling concerned and unheard. Your experience and the seriousness of the matter you’ve raised are fully acknowledged.As a next step, we’ve arranged for our Billing Team to review your account and reach out to you directly to assist with the matter. They will be able to investigate the refund status and provide the necessary feedback to help move this toward a resolution.Thank you for continuing to bring this to our attention. Your feedback is important, and the team will be following up to assist further. T^
Mweb's reply06 Mar 2026, 15:07
Official
Hi Sherize. We understand how upsetting and frustrating this situation must be for you. Waiting this long for clarity on a refund, especially after multiple calls and promises of escalation, would leave anyone feeling concerned and unheard. Your experience and the seriousness of the matter you’ve raised are fully acknowledged.As a next step, we’ve arranged for our Billing Team to review your account and reach out to you directly to assist with the matter. They will be able to investigate the refund status and provide the necessary feedback to help move this toward a resolution.Thank you for continuing to bring this to our attention. Your feedback is important, and the team will be following up to assist further. T^