MWeb and their shocking service

I had no emails last week because an employee at their back office decided to block my account for no reason other than 'stupid' and eventually this was sorted out by Thursday. Since Monday this week, undelivered reports are received by anyone sending emails to me. Calling the contact centre is just a mammoth waste of time because you wait so long to be answered, that the calls simply cut after 15 to 20 minutes. I tried 5 times and the same thing happened each time all the while the voice while you are holding on informs you that they have very high call volumes and you can log a query online or use their very useless self-service. I've logged a query online, actually 4 now since Monday - one for every day this week - and there has simply been NO response other than to provide a Ticket Number for the 1st query. All a damn joke and waste of my time and airtime. AND, don't bother with the latest MWeb marketing and product offerings, it's all just a ruse because they are unable to service their CURRENT customers and have absolutely NO clue about what service delivery is. Just a bunch of usless blue dots. Very disappointed customer Mweb.