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Pieter M

1 reviews | Active since May 2014

30 Aug 2015, 12:39

Mweb and their inconsistent ADSL speeds

I am IT guy myself and the only reason I choose Mweb for uncapped is because they give the best speeds. However I have had endless **** from problems with my clients VOIP that I had to move them from Mweb to VOX and so forth ... Getting time outs from pinging 8.8.8.8 google DNS servers and other servers . This seems to be a routing or DNS issue , but twice in one month I have been struggling with inconsistent speeds & connectivity !!!! <br> <br> I tested with Telkom account and works like a charm , but is 20 GB account and not uncapped and not Mweb. So it is safe to say Mweb has endless problems ??? All I want is my speed to stay 3mbps - 3.5 as it was for months before this started and then secondly for all these packet drops and losses to stop ???<br> <br> I am loosing time and money because my VOIP is up to **** and my remote support drops often so I look like a fool !! If you cannot supply me with stable connections then please take this service and cancel it !!!!<br> <br> I am getting high blood pressure from this nonsens !! We the only country that has issues with internet and pay so much !!!! Like the country I suppose everything is a joke .....

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Replies (1)
Mweb
Mweb's reply31 Aug 2015, 10:24
Official
Hello Pieter1407,

Thank you for bringing this to our attention, we appreciate you taking the time to do so.

As per your discussion with our customer service consultant, this matter has now been addressed.

A specialist will be in contact with your this evening to do further troubleshooting regarding the problem you are experiencing.

We will remain in contact with you until is has been resolved.

Kind regards
MWEB Client Services