EM
Ewart M
1 reviews | Active since Jan 2023
03 Sept 2026, 08:56
Mweb and their commitment towards my Private Information!
After changing and increasing my subscription without my approval they then confirm my profile detall publicly via SMS. Received a feeble reason for their mistake - quote "Due to a system update, an SMS about your email password was sent in error. Your password has not change and no action is needed. Sorry for any confusion" - unquote. And still no proper communication - email or phone call and trying to contact them directly is an impossible task! Communicating my profile detail publicly
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Mweb's replyOfficial
03 Sept 2026, 09:18Hello Ewart We understand your concern, particularly around receiving an unexpected SMS containing email information. We recognise how important it is for customers to feel confident that their personal and sensitive information is handled securely.The SMS you received regarding your email password was sent in error due to a general system update. The matter has been investigated and resolved, with additional protocols put in place to help prevent a similar communication from being sent in error going forward. This is why we sent a second SMS to ensure you remained informed that we're fully aware and have deployed a system fix. Please be assured that protecting sensitive customer information remains a priority, and we take the appropriate measures to safeguard customer data and ensure information is handled through the correct channels.We also recognise that the communication you received did not provide the clarity you were looking for. We sincerely apologise for any confusion or inconvenience this may have caused and appreciate you bringing your concerns to our attention.
Please feel free to reach out to us via private message for any further assistance or discussion.
Kind regards,
The MWEB Team
Please feel free to reach out to us via private message for any further assistance or discussion.
Kind regards,
The MWEB Team
Best regards,
Mweb's reply03 Sept 2026, 09:18
Official
Hello Ewart We understand your concern, particularly around receiving an unexpected SMS containing email information. We recognise how important it is for customers to feel confident that their personal and sensitive information is handled securely.The SMS you received regarding your email password was sent in error due to a general system update. The matter has been investigated and resolved, with additional protocols put in place to help prevent a similar communication from being sent in error going forward. This is why we sent a second SMS to ensure you remained informed that we're fully aware and have deployed a system fix. Please be assured that protecting sensitive customer information remains a priority, and we take the appropriate measures to safeguard customer data and ensure information is handled through the correct channels.We also recognise that the communication you received did not provide the clarity you were looking for. We sincerely apologise for any confusion or inconvenience this may have caused and appreciate you bringing your concerns to our attention.
Please feel free to reach out to us via private message for any further assistance or discussion.
Kind regards,
The MWEB Team
Please feel free to reach out to us via private message for any further assistance or discussion.
Kind regards,
The MWEB Team
Best regards,