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Joost H

1 reviews | Active since Jun 2019

09 Feb 2021, 08:47

Mweb and The Crystal Ball

O, my dear, mweb has a crystal ball. They already knew the 11th of January 2021 @ 11:39 AM SA time, that from 2021-02-06 until unknown to the unfortunate customers not knowing when this will end, even though you are on no payment holiday or even app**** for this service, they promise a payment holiday, but you will have no internet during this payment holiday and at the end of the month no holiday, and all promises gone with the wind. O, and they know they have the client by the short and curlies because of the subscription agreement, or do they? It is a fair trade to be transparent with the customer, decency to let the customer know and apologies for the inconvenience caused. All boiling down to one thing, and that is to have some manners, please. It is after all the client's money you are playing games with. Kind regards and take care.

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JH
Joost H's update12 Feb 2021, 12:30
Reviewer Update
On 2021-02-10 Charmyn, from Mweb came in contact with me concerning this issue. It seems the problem is not Mweb, it is with Open Serf. The two technicians, of Open Surf that came to install my fiber to my residence, came to pull a wire to the neighbor's house's ONT box, never telling me that an ONT box must also be installed in my premisses, and not to have an internet cable running through my roof to the neighbor's house's ONT box. As advertised by Mweb installation was also free to me the client. These two technicians charged me R800,00 for the internet cable that should not have been done, cause there was supposed to be an ONT Open Surf box also installed paid by Mweb to Open Serf for the client's installation. I feel that Open Surf's two technicians that came to do the installation, exploited me, the client, and intentionally deprived me of money in a un legal manner, exploiting *******ion within Open Serf's internal poorly managed logistics.