MWEB AND TELKOM LTE BAD SERVICE AND COVERAGE

My name is Llyle Brown, I have taken out a LTE deal with MWEB. My services was activate this past weekend on the 17 August 2019. I took out this deal cause they offering you 40gigs anytime and 20gigs night with a download speed of up to 30mbps.

Well to my surprise after the service was activated I tried doing an update on my system which the size was 495mb, this almost took 3 hours to do such a small update and this was at about 07:30am on the 17 August 2019. I then done a network test on my system and was shocked to see that my download speed is 0.2mbps initially I thought maybe it could be just because they having a problem on that day so I waited till off peak. I then done a network test again at 2am Sunday morning and recorded a download speed of 0.46mbps the signal has been the same till Monday Morning nothing has changed.

I then done a little of troubleshooting on my side where I removed the sim and also switch the router off for a while but still no luck, I have also went to a different residence to check maybe it’s a signal problem where I stay but the same issue with the download speed staying the same. I then decided to remove the Telkom sim card and insert a MTN sim card I done a network test again and was shocked that in both residence MTN picked up a downloading speed of 8mbps that confirmed to me that it was not a signal issue however a network issue. I have checked on Monday morning again and nothing have changed.

I have been in contact with MWEB and then telling me they need to lodge a query with Telkom however they my ISP not Telkom I’m paying them and not Telkom. They have also advised me that on their side it shows that my account is not active therefore they cannot lodge a query with Telkom so how am I able to send whatsapp whilst being connected to the wifi, but downloading or streaming is very poor and the account is not active account. I do understand that we’ll never get up to 30mbps but 0.2mbps is unacceptable we can live with 5-8 mbps.

If I knew that this is the type of download speed they would give me I would have not taken out this deal with them cause on the adverti*****t they have on the internet it says up 30mbps and I knew we will never reach up to that speed but like I said 5-8mbps would be perfect for me to download and stream.I’m sitting with a problem where I’m paying for something but not benefiting from it and I will not stand for this,

MWEB got the tech team to call me and they done troubleshooting which was had not helped, change router setting and everything and was advised that there a network issue in my area and they will get Telkom to look at it. I requested them to cancel my service and come fetch there router cause it's only been active for a day and already giving problems so i will not bind myself to a 24 month contract with **** service.

Their retention department called trying to retain me by wanting me to do the same troubleshooting i done with them yesterday and will not do it cause there network is bad in my area. Now i need to wait for a higher management to decide if it can be cancelled or not but i will not stand for this....

PLEASE DO NOT DO ANY BUSINESS WITH MWEB IF THEY SELLING TELKOM NETWORK TO YOU , YOU WILL HAVE ENDLESS PROBLEMS