MWEB AND TELKOM LACK OF ACCOUNTABILITY.

We have an ADSL contract through MWEB. Currently Telkom is installing fibre optice cable in our suburb (Randpark Ext 5). A few months ago the contractors installing the fibre optic cables cut through our ADSL line. On reporting the issue to MWEB the line was repaired within a few days but clearly not very well. Approximately 5 weeks a go our ADSL and telephone line stopped working. On reporting the issue to MWEB AND Telkom a few technicians cam out, looked at the issue and informed us there was nothing they could do about it as the contractors working for Telkom were the only people who had access to the cables and that they would escalate the problem. Since then RADIO SILENCE. My husband has phoned MWEB & Telkom repeatedly and all he gets is a \Your issue has been escalated\". My husband runs his business from home and it is not acceptable that we have been without a landline & ADSL line for OVER 5 WEEKS. The Telkom reference no is 80BRK030216."