MWEB AND TELKOM BOTH USELESS
<p>I previously had a adsl contact with telkom. I prematurely cancelled the contract due to their incompetence with great cost to me and went over to Mweb in the hope that I would receive better service and that they woild assit me with my frustration I had with telkom. Nothing changed. For the last week and a half I contacted them 3 times because my internet is not working spending all my airtime on calls to them and all they do is inform me the problem is with telkom and they will follow it up with them. My internet is still not working properly. So now im paying mweb for data that I cannot use. Mweb is just as useless as telkom. So I'm at the losing end once again spending money on a product I cannot use. Stay away from Mweb if you think they will give you better service.</p>
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Replies (3)
Mweb's replyOfficial
12 Jul 2017, 12:09Good afternoon Theo
Thank you for taking the time to raise your concerns.
Our customer care representative has been in contact with you regarding the matter.
We will continue to contact you until this matter is resolved.
Please bear with us during this time.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply12 Jul 2017, 12:09
Official
Good afternoon Theo
Thank you for taking the time to raise your concerns.
Our customer care representative has been in contact with you regarding the matter.
We will continue to contact you until this matter is resolved.
Please bear with us during this time.
Kind regards
MWEB Client Services
Best regards,
's updateReviewer Update
16 Jul 2017, 14:47Still no adsl. Thanks for your response but it seems like telkom is not willing to help. I hope mweb will. I want to upgrade to lte and cancel the usless adsl. You promised that you will not charge me for the downtime and also telkom as well. I have a uge credit with telkom do to a previous fault they mafe on my bill and this needs to be paid back to me. You are the liaison between me and telkom and I expect mweb to sort this out. Please contact me urgently. Thanks Theo
's update16 Jul 2017, 14:47
Reviewer Update
Still no adsl. Thanks for your response but it seems like telkom is not willing to help. I hope mweb will. I want to upgrade to lte and cancel the usless adsl. You promised that you will not charge me for the downtime and also telkom as well. I have a uge credit with telkom do to a previous fault they mafe on my bill and this needs to be paid back to me. You are the liaison between me and telkom and I expect mweb to sort this out. Please contact me urgently. Thanks Theo
Mweb's replyOfficial
25 Jul 2017, 14:51Good Day theo-van-niekerk,
Thank you for allowing us the opportunity to address the matter.
The faults have since been closed and the account is showing a stable router connection at the moment.
Please let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply25 Jul 2017, 14:51
Official
Good Day theo-van-niekerk,
Thank you for allowing us the opportunity to address the matter.
The faults have since been closed and the account is showing a stable router connection at the moment.
Please let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,