Mweb and Telkom

<p>I have been with Mweb for just over a month now and I have been disconnected for a longer period than I have actually been connected to the internet. They keep on saying that it is Telkom's fault, which it might be, but my problem is that it takes Telkom a long time to come out and tend to the problem. It seems that Telkom is not willing to assist Mweb clients which might seem that this complaint is about Telkom but it is not. How can I be expected to stay with Mweb if this is the level of service that I am getting regardless of whose fault it is? It just makes sense to move to Telkom where my service will be prioritised? What is Mweb doing to retain their clients?</p>