Mweb and service .. what service ?

This has to be the worst company when it comes to service, I have logged a complaint about lack of interest from the customer care.I as other I see, wait excessively long times for someone to assist and when they eventually answer clearly the issue is beyond what they can help with and ... yip as others have mentioned you get cut off !! This just adds to the frustration ! My issue is that I am paying for 200/200 yet my speed tests have proven that I get below 100/100 and before Mweb can say its the modem that is outdated and cant do the speeds, its not my modem as its rated higher than 200/200 so now I ask all about these months I have paid for 200/200 and not received it does this mean I can get a discount ? a credit ? . I have given up sending emails and getting reference numbers as that is just a waste of time , shame on you Mweb.Hello Peter needs a ZERO star as this would be for you Mweb.