Mweb and service should not be used in the same sentence

I opened an account with Mweb the 15th of November. I downloaded the app as they requested to track my order. After about a week I thought let me just check on the status, jist to find that there was an issue with my adress. After a big struggle to submit my proof of residence as they requested I still do not have any confirmation of where my order is. To this day the status on the app is still the same. No one from Mweb has contacted me in regards to this. I tried calling the sales center at 5pm at the answering machine juat told me they are closes - on the website it shows that they are open untill 6pm. The online chat option lets you wait for hours untill you get to actually talk to a human being, by the way I could not get through to a actual person to this day on the online chat option. It has been 2 weeks since I placed the order and absolutely nothing has happened. I am utterly disappointed in the service of Mweb. You would think a company that has been in business this long has figured out how important servive is. O would never in my entire life recomend mweb as a servive provider to anyone, not even my greatest enemy ! So disgusted !