MWEB AND OPENSERVE POOR SERVICE

I have been waiting for over a week now to get assistance with the fixing of a fiber line, which was installed on Friday 24th Jan 2020 and my line is still not activated and it states that after installation it takes up to 48 business to be activated. After numerous calls, queries etc, still the problem has not been fixed. Openserve also has not called me after them telling me that they would come see if the fiber caples was installed correctly.MWEB call center keeps transferring me from pillar to post with no confirmation that I can access my fiber!!!!!! When on earth will I get the needed service? No one is assisting, what the hell!!!!