Mweb and Openserve pathetic service after sale

I have opted for fibre to home via mweb openserve. At first I was so impressed with the speedy service, as I received router and installation after 2 days. However, the tech guys say they can not activate as there is a problem at the pole? Even mentioned there is no **** light?? ***??? It has been 10 days in the dark ages with no active Internet and no feedback or response regarding target dates..I merely get referred to openserve cable jointing or mweb ortelkom. Plse advise... I have retracted the cancellation of my previous wifi ISP due to this poor service!! If it is not resolved promptly I shall be cancelling mweb and search elsewhere for an ISP that puts customer needs and satisfaction first!!