Mweb and Openserve

I app**** for wifi through Mweb on 13th Oxtober. Because they don't have lines they ***gy back on Openserve. On tracking my order and numerous phone calls, the statistics remains as placed with Openserve. When I offered to phone Openserve directly I was told that a message had already been sent to Openserve requesting an update and that the request was marked as urgent. What happened to picking up the phone and calling to expedite the situation? I use my wifi for work and just don't seem to be getting any answers. I'm at my wits end. The customer service from both if these companies stinks.