MWEB AND OCTOTEL LACK OF ACTION

I am a new Client to MWEB and Octotel. They quick to take you on as a new client and take your money but that's where it ends. Since 1 April when I joined I have been trying to get a technician out to sort out the problem but all MWEB does is put hurdles in the path - you can't log a call for a technician to come out. They remotely check your Wifi and then have the audacity to tell you its working and when you insist on a technician coming out, they say you need to agree to a fee that if it's found that you are the cause, they can charge you up to R1750. This is a new installation - people installed the hardware - and router sent by Courier, which we had to plug in by reading instructions and when we say it's not working, they refuse to send a technician out to check and correct. So as Consumers we now have to be Technicians as well in the products and services we purchase as their is NO SERVICE from the Companies you buying the Products and Services from - what have we come to in this World :(