MWEB and MITCHELLS FIBRE - Bad service is an understatement

By far the worst service ever received!!!

I bought a Mitchells Fibre voucher on the 31 March 2020. I was informed that it would take up to 2 weeks to have the fibre installation done.

2 weeks passed, I called the call centre to find out what is happening. Every call centre has the same response "I'll log a ticket".

I phoned MWEB literally every day to get an update. Was promised call backs from managers and I have yet to receive 1 call back from a manager.

Eventually on the 6th May Nano Fibre came to install. They guy that installed said it will take 24 hours to activate and receive a username and password. 24 hours came and went, I then gave it another 24 hours .... Still nothing!

I called into the call centre AGAIN and was just told the same thing again "a ticket will be logged". Did you know, that every time a new ticket is locked, the old 1 gets cancelled so no one even looks into it any further! How ridiculous is that!

I was placed on hold for 2 hours by one of your agents just for her to put the phone down! I called back and was told that she made a note on the system saying that she will give me a call at 2pm to give me an update .... Its a week later, I am still waiting on the call.

To this day I am still waiting on a call from a manager! I received 1 call back in this whole process from 1 of your agents to which I was told she has no update it was literally just a courtesy call.

This service is shocking and appalling!

It has now been 45 days of which I have been waiting! I have spent more money on phoning your call centre than what I would have on a voucher.

The reason I went with MWEB was because of what was thought to be a reputable name within the industry of which I have clearly been proven wrong!

To anyone looking for an ISP, MWEB is NOT, and I repeat, NOT the way to go!