Mweb and Metrofibre are horrible

Ohh my God I don't know where to start, we have not had internet for the past 5days Mweb and Metrofibre are saying they don't know what is the problem and they don't have estimated day or time of restoration. We are buying data that is very expensive kids can't do their school work. We can work from home . It's very bad the anxiety is killing us. Can someone please help from Metrofibre or Mweb. Germiston Dinwiddie and Albermale