SM
Sanet M
1 reviews | Active since Mar 2026
09 Mar 2026, 18:40
Mweb and Metro Fibre worst service ever
I signed up with mweb end of feb 7th March the installation was done by Metro fibre. Which took forever to get scheduled. Almost 2 weeks later still not connection. Mweb said the fault is at Metro fibre and Metro Fibre cant help because MWEB is the isp. They not giving me straight answers. This is very frustrating.
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Mweb's replyOfficial
10 Mar 2026, 08:34Good day, Sanet. Thank you for sharing your experience. We completely understand how frustrating it must be to wait for your connection after the installation has already been completed, especially when you’re being directed between teams without clear answers. This is certainly not the experience we want for our customers.Your query has been escalated to our MetroFibre Installations Team, who will follow up with the relevant parties and provide you with feedback on the status of your connection.Thank you for your patience while this is being looked into, and we appreciate you bringing this to our attention. T^
Mweb's reply10 Mar 2026, 08:34
Official
Good day, Sanet. Thank you for sharing your experience. We completely understand how frustrating it must be to wait for your connection after the installation has already been completed, especially when you’re being directed between teams without clear answers. This is certainly not the experience we want for our customers.Your query has been escalated to our MetroFibre Installations Team, who will follow up with the relevant parties and provide you with feedback on the status of your connection.Thank you for your patience while this is being looked into, and we appreciate you bringing this to our attention. T^