MWEB AND FROGFOOT - WORST SERVICE FOR WIFI/FIBRE

No communication from Mweb whatsoever, if I don't phone and follow up then nothing gets communicated.

I put in a relocation request for my Fibre and this was approved and finalised on 01 June 2022. To date, Frogfoot has still not contacted me come and install the equipment required for my fibre. I contacted Mweb in the first week of June to ensure everything was set and ready and then only was I advised of a delay due to Frogfoot requiring a Proof of Address which I promptly provided.

Yesterday, 13 June 2022 I called Mweb and told them that Frogfoot had still not contacted me to arrange the installation and they told me they had escalated the matter with Frogfoot, I then called Frogfoot who told me they have not had any communication from Mweb since 02 June 2022 and are still waiting for my Proof of Address from Mweb and essentially they await the go ahead from Mweb.

Now explain this to me, I have to pay for the FULL month of June but today is the 14th already and I still not have wifi at home so what am I paying for???

I have spent hundreds of rands on just phone calls to Mweb and Frogfoot and am absolutely disgusted by the lack of service and communication of these two companies.

I honestly feel like cancelling and finding another company to assist because this is just plain pathetic.