MWEB and Fibre Installation Debacle

I moved home and notified MWEB on the 24th January 2022 that a new installation is required at my new premises. As I work from home I was assured they would stress with Openserve the urgency of my order. Great or so I thought.

Firstly MWEB contacted Octotel not Openserve. Octotel does not support my product and the order was cancelled a few days later. I had to contact MWEB Sales to ask for an order to be opened with Openserve. This order was opened on the 28th January 2022 but closed on the 31st January 2022 indicating order completed which it had not been. I have had no contact from either MWEB or Openserve. Who closed the order I have no idea. On the 31st January 2022 and 3rd February 2022 I again had to request that an order be opened with Openserve as I had had no response. i between all this I had been making calls to MWEN to try and establish what the status of my order was as nothing was showing up when I logged into my MWEB. Due to this I suspect an order was never placed due to the "completed" order. No matter how many times I told the MWEB Sales agent(s) that the installation had not been done, I was told my order was completed so it must have been. Their arrogance and unhelpfulness was beyond belief. I was on the point of cancelling MWEB whom I have been with since dial-up days to try a new service provider. I decided to give MWEB one last shot. So yesterday morning 9th February 2022 I called again and got Sibongile. What a change. Not only was she friendly but said she would open a call with Openserve immediately to do the installation. Lo and behold I was contacted by an Openserve technician last night, who was here first thing the morning and before noon, I am back in business.

Thankyou Sibongile for your professionalism, you are an asset to MWEB.