MWEB and Cell C Misleading Customers

I took out a contract with MWEB for internet services (in conjunction with Cell C) and received a tablet as part of this. The MWEB sales staff led me to believe that I would be notified upon expiry of the contract term with the option to cancel or receive an upgrade upon renewal. Whilst I did not go through the contract in detail at the time, I was not made aware that this was not the case, and - as renewal upgrades are the industry norm - I had no reason to think otherwise.<br> <br> When I was not notified on expiry, I contacted MWEB and was informed that I was not entitled to an upgrade. No reason was given for not informing me of contract expiry.<br> <br> I cannot say whether I was deliberately misled by sales staff, however I feel I should have been verbally informed of this unconventional aspect of the contract conditions.<br> <br> I would therefore suggest that consumers take due care before buying MWEB or Cell C products and not take the offerings at face value.