GS
Gerhard S
1 reviews | Active since Oct 2024
07 Sept 2026, 09:42
Mweb Ai Chat support - Taking a week to move internet to the unit next door
Moved from 1 Unit to the Unit next door, been struggling a week now just to have my fiber line activated.
When i speak to Mweb on the App they respond with a AI, the AI even on purpose spells wrong to make it seem like a Human.
Told me a red light looks green due to the photo light not being bright enough, after i told the AI i would like to speak to a Agent. The conversation was ended and a ticket was made, still waiting for that call.
It takes a week to transfer an account, Still busy on Step 1 with no feedback.
Cant believe support is so useless.
***.
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Mweb's replyOfficial
07 Sept 2026, 11:59HI Gerhard,
We understand how frustrating it must be for your move to a new unit to have been followed by delays in getting your fibre service activated. Relocating should be a smooth process, and we can appreciate how important it is to have your connection up and running as soon as possible.Having reviewed the matter, we can confirm that the team handling your order has escalated it to the network provider and is currently awaiting further feedback. Please be assured that they are actively following up on the escalation and remain committed to seeing your order through to completion. Updates will be provided as soon as additional information becomes available.Your feedback regarding the support experience has been taken seriously and will be shared with our Service Quality Team for review and improvement. We remain committed to ensuring our customers feel supported and informed throughout their service journey.Should you require further assistance, please feel free to send us a direct message via Hello Peter, and we'll gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must be for your move to a new unit to have been followed by delays in getting your fibre service activated. Relocating should be a smooth process, and we can appreciate how important it is to have your connection up and running as soon as possible.Having reviewed the matter, we can confirm that the team handling your order has escalated it to the network provider and is currently awaiting further feedback. Please be assured that they are actively following up on the escalation and remain committed to seeing your order through to completion. Updates will be provided as soon as additional information becomes available.Your feedback regarding the support experience has been taken seriously and will be shared with our Service Quality Team for review and improvement. We remain committed to ensuring our customers feel supported and informed throughout their service journey.Should you require further assistance, please feel free to send us a direct message via Hello Peter, and we'll gladly assist.
Kind regards,
Mweb Team
Mweb's reply07 Sept 2026, 11:59
Official
HI Gerhard,
We understand how frustrating it must be for your move to a new unit to have been followed by delays in getting your fibre service activated. Relocating should be a smooth process, and we can appreciate how important it is to have your connection up and running as soon as possible.Having reviewed the matter, we can confirm that the team handling your order has escalated it to the network provider and is currently awaiting further feedback. Please be assured that they are actively following up on the escalation and remain committed to seeing your order through to completion. Updates will be provided as soon as additional information becomes available.Your feedback regarding the support experience has been taken seriously and will be shared with our Service Quality Team for review and improvement. We remain committed to ensuring our customers feel supported and informed throughout their service journey.Should you require further assistance, please feel free to send us a direct message via Hello Peter, and we'll gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must be for your move to a new unit to have been followed by delays in getting your fibre service activated. Relocating should be a smooth process, and we can appreciate how important it is to have your connection up and running as soon as possible.Having reviewed the matter, we can confirm that the team handling your order has escalated it to the network provider and is currently awaiting further feedback. Please be assured that they are actively following up on the escalation and remain committed to seeing your order through to completion. Updates will be provided as soon as additional information becomes available.Your feedback regarding the support experience has been taken seriously and will be shared with our Service Quality Team for review and improvement. We remain committed to ensuring our customers feel supported and informed throughout their service journey.Should you require further assistance, please feel free to send us a direct message via Hello Peter, and we'll gladly assist.
Kind regards,
Mweb Team