CR
Cindy R
1 reviews | Active since Nov 2013
02 Jun 2026, 12:24
MWEB AGAIN
SO THEY STUFF YOU AROUND, TAKE 3 WEEKS TO COMPLETE INSTALLATION! THEN CHARGE A FULL MONTH - THEN BILL ME ANOTHER R50 FOR REVERSING THE DEBIT ORDER, AS THEY CHARGED ME A FULL MONTH. WHAT THE HELL??? I NEED SOMEONE TO UPDATE THE ACCOUNT, PASS A CREDIT FOR 50% OF THE MONTH BILLED FOR, REMOVE THE UNPAID DEBIT ORDER FEE AND SEND ME THE CORRECT AMOUNT.
Helpful (0)
Replies (6)0
Replies (6)
Mweb's replyOfficial
02 Jun 2026, 12:39Hi Cindy, We can understand your frustration. Waiting weeks for your service to be completed and then receiving charges that don't align with your expectations would understandably raise concerns, especially when additional fees are involved. We can see that you've already been in contact with our Onboarding Team, and assistance has been provided. Should you still require any further clarification or support, please let us know and we'll ensure the relevant team continues assisting you. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Jun 2026, 12:39
Official
Hi Cindy, We can understand your frustration. Waiting weeks for your service to be completed and then receiving charges that don't align with your expectations would understandably raise concerns, especially when additional fees are involved. We can see that you've already been in contact with our Onboarding Team, and assistance has been provided. Should you still require any further clarification or support, please let us know and we'll ensure the relevant team continues assisting you. Kind regards,
The Mweb Team
The Mweb Team
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Cindy R's updateReviewer Update
02 Jun 2026, 12:42NOTHING TO DO WITH ONBOARDING - ITS ACCOUNTS, PLEASE DONT SEND GENERIC RESPONSES WITHOUT READING THE CONTENT
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Cindy R's update02 Jun 2026, 12:42
Reviewer Update
NOTHING TO DO WITH ONBOARDING - ITS ACCOUNTS, PLEASE DONT SEND GENERIC RESPONSES WITHOUT READING THE CONTENT
Mweb's replyOfficial
03 Jun 2026, 15:08 Hello there,Thank you for your patience while we responded on this platform.If you still require any assistance, please feel free to send us a private message. Please pardon our delayed response. Our team will review your query and provide further support as soon as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply03 Jun 2026, 15:08
Official
Hello there,Thank you for your patience while we responded on this platform.If you still require any assistance, please feel free to send us a private message. Please pardon our delayed response. Our team will review your query and provide further support as soon as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
CR
Cindy R's updateReviewer Update
03 Jun 2026, 16:00THERE YOU GO AGAIN, DEBIT MY ACCOUNT FOR MORE MONEY, THIS THEFT, WHY???? NO ONE HAS CONTACTED ME AT ALL.
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Cindy R's update03 Jun 2026, 16:00
Reviewer Update
THERE YOU GO AGAIN, DEBIT MY ACCOUNT FOR MORE MONEY, THIS THEFT, WHY???? NO ONE HAS CONTACTED ME AT ALL.
CR
Cindy R's updateReviewer Update
03 Jun 2026, 16:01THIS IS SHOCKING - I HAVE BEEN DEALING WITH GARETH ON WHATSAPP, WHO HAS NO IDEA. WHY DO YOU KEEP TAKING MONEY OFF MY ACCOUNT????
CR
Cindy R's update03 Jun 2026, 16:01
Reviewer Update
THIS IS SHOCKING - I HAVE BEEN DEALING WITH GARETH ON WHATSAPP, WHO HAS NO IDEA. WHY DO YOU KEEP TAKING MONEY OFF MY ACCOUNT????
Mweb's replyOfficial
03 Jun 2026, 16:40Hi Cindy,
Thank you for reaching out and for your patience while this is being reviewed. We understand how concerning it is to see continued debits on your account, especially when you’ve already been trying to resolve the matter. This kind of experience can understandably lead to frustration when you’re expecting clear answers and action.
We have escalated your query to the Finance Team to review your account in detail, including the recent deductions and the interactions you’ve had with support. They have been requested to reach out to you directly via email to provide clear feedback and address your concerns.
Kind regards,
The Mweb Team
Thank you for reaching out and for your patience while this is being reviewed. We understand how concerning it is to see continued debits on your account, especially when you’ve already been trying to resolve the matter. This kind of experience can understandably lead to frustration when you’re expecting clear answers and action.
We have escalated your query to the Finance Team to review your account in detail, including the recent deductions and the interactions you’ve had with support. They have been requested to reach out to you directly via email to provide clear feedback and address your concerns.
Kind regards,
The Mweb Team
Mweb's reply03 Jun 2026, 16:40
Official
Hi Cindy,
Thank you for reaching out and for your patience while this is being reviewed. We understand how concerning it is to see continued debits on your account, especially when you’ve already been trying to resolve the matter. This kind of experience can understandably lead to frustration when you’re expecting clear answers and action.
We have escalated your query to the Finance Team to review your account in detail, including the recent deductions and the interactions you’ve had with support. They have been requested to reach out to you directly via email to provide clear feedback and address your concerns.
Kind regards,
The Mweb Team
Thank you for reaching out and for your patience while this is being reviewed. We understand how concerning it is to see continued debits on your account, especially when you’ve already been trying to resolve the matter. This kind of experience can understandably lead to frustration when you’re expecting clear answers and action.
We have escalated your query to the Finance Team to review your account in detail, including the recent deductions and the interactions you’ve had with support. They have been requested to reach out to you directly via email to provide clear feedback and address your concerns.
Kind regards,
The Mweb Team