Mweb after sales, the pits; no Wifi for 2 weeks !!!

I reached out to Mweb a week ago to inform that the my Wifi is not working, and was advised that there was outage in my area, I then reached out the second time, as my Wifi was still offline, to which I was told a technician will reach out to me to make an appoint appointment.

The technician, Ofentse did not reach out for an appointment, instead pitched at my home, and I was not home. I then reach out to him to schedule an appointment and he annotated that I “rescheduled” for Saturday 11:00, which was my first appointment mind you, basically he ****. He then doesn’t show up for the 11:00, half an hour later, it’s me that has to follow-up with his whereabouts, he then proceeds to tell me he’s stuck in Pretoria, I raise it to him why he didn’t communicate this, and he proceeded to shout at me, telling me they don’t work on appointments, and jobs are allocated to a chat, then why make an appointment with me then, and I still have to follow up with you, is my question.

I reach out Mweb to assist in following up and the Sandla couldn’t pick up my ticket and it appears he logged a new ticket (284413) to which I refused to take as the job is still outstanding on my original ticket (282806). he said he would Rea h out to Metro Fibre to get a technician out.

It’s one week later and a second technician was sent out after I had to follow up daily with them, my Wifi is STILL offline, which I referred to MetroFibre, but was told my ticket is closed, even though they said (for the 7 time)they will send someone out to fix.

I’m carrying the costs of calling them to follow up and the cost of not having Wifi, my studies are on hold. I’m inconvenienced by Mweb as they are not even looking at online queries I’ve raised, to which I still had to complain on that platform as to why no one is attending to my queries. Yet I have to pay for the a service I’m not getting, how about I stop paying, will that encourage Mweb to take me aeroously.

You have now resorted to texting me instead of calling me to make prior arrangements by calling for a technician to come out, which is the procedure. You have chosen Sunday for me, and you do not take into account that I have plans on that day, and I must just accept the SMS, why didn’t you follow procedure. This is one of my frustrations with your you say this is the process but everyone does their own thing.

The lack of communication and empty promises in’s frustrating. Why should I call for a new ticket, the job is incomplete, why did they close the ticket, knowing that they have promised to send someone out again.

I can understand the challenges any service delivery establishment encounters but to not take accountability and deliver is unacceptable.

I want to know who will compensate me for the costs of calling you Mweb and for my out of pocket data that I’ve had to buy because I’ve been offline for this long. I want an answer, otherwise I’ll reverse every payment until this issue is resolved, perhaps that will motivate you to do better.