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trevor D

1 reviews | Active since Oct 2015

01 Oct 2015, 17:35

mweb advertise uncapped then gives u a capped pack

I have been with mweb for jst over 3months and I have been throttled to the extent that its impossible to use the net for the purpose of gaming or streaming.I was told I have used 120 gigs n that I am now throttle.this was not disclosed when I took this contract to b able to stream as I don't have dstv.I have never had good speed despite paying for a 4mb line, I would never have taken this package if I knew it is actually capped, I asked for the legal dptment number but the 3 numbers I got were useless n then was told there is no number. I spoke to amanager named Allison who said she will send me the ling to show where it states that u will b capped at 120gigs, none of the links I revieved disclosed this information.ISP are ripping pple off every day and seem to get away with it bcos they can.<br> Don't trust mweb wen u think you r getting uncapped service they will decieve you big time.<br> If I have some how missed something in the contract I will gladly apologise and stop complaining but if not I demand proper service as advertised

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Replies (1)
Mweb
Mweb's reply02 Oct 2015, 12:33
Official
Hello trevor75,


Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.

As per your discussion with our Customer service consultant, this matter has now been addressed.

He explained how the AUP works and the difference between the standard and Premium accounts.

This has been escalated to the relevant department to investigate.

Kind regards
MWEB Client Services