Mweb ADSL = Dial Up + poor customer service
<p>I have been having technical issues with my ADSL since last month, I logged a ticket with Mweb and haven't received feedback since. The ticket was logged more than a month ago, My 2mb line is syncing at 512kbps yet I'm being billed (on time) for a 2mb ADSL account. I sent various queries to mweb and nobody responds but responds when the query is statement related. Attach is a screen shot as evidence of my account syncing way below what I'm paying for. Mweb service really sucks i wouldn't advise anybody to sign up with mweb, I'm glad my contract is ending next month so i can join an ISP that cares about its customers and provides top quality service as Afrihost and Webafrica. </p>
Good day igshaan-brenner
Thank you for raising your concern.
We were unable to get hold of you on the number provided and there was no option to leave a voice message. Please provide us with an alternate number to make contact with you regarding your query.
Awaiting your response.
Kind regards
MWEB Client Services
Good day igshaan-brenner
Thank you for raising your concern.
We were unable to get hold of you on the number provided and there was no option to leave a voice message. Please provide us with an alternate number to make contact with you regarding your query.
Awaiting your response.
Kind regards
MWEB Client Services
Good day igshaan-brenner
We are still unable to get hold of you on the alternate number provided. We have left a voice message on the new number provided.
Please let us know when would be an appropriate time to contact you.
Kind regards
MWEB Client Services
Good day igshaan-brenner
We are still unable to get hold of you on the alternate number provided. We have left a voice message on the new number provided.
Please let us know when would be an appropriate time to contact you.
Kind regards
MWEB Client Services
still no reply its been more than 4 hours.
still no reply its been more than 4 hours.