MWeb ADSL data service down for 3 weeks & more

I have an uncapped ADSL data home business service from MWeb for which I pay about R800 per month.<br> The line number is ***.<br> My contract is with MWeb and MWeb in turn contract with Telkom for the line portion, while Mweb provide the data service.<br> MWeb is supposed to handle all interactions with Telkom on my behalf in respect of the ADSL line.<br> I reported the line and data service to MWeb about 3 weeks ago and got a reference number.<br> I also reported my voice service being down (the line being dead) to Telkom via the Telkom web site fault reporting service and the Telkom sms fault reporting service about 4 weeks ago, because I get billed by Telkom for voice calls directly, as I have a voice contract direct with Telkom. I received a fault.reference number.<br> I have had several sms messages from Telkom saying the fault is cleared, but in fact the fault is NOT cleared, and I advised Telkom of this by sms response.<br> The problem is there is a CROSSED LINE and when you dial in to ***, you reach some other number.<br> I have been in contact with MWeb numerous times (at least 10 times), but Telkom in turn does nothing to fix the problem.